Building a solid business reputation is important to your overall success. If you fail to do this, customers will not trust your brand, and they will instead do business with the competitors.
If you have any kind of online presence, you must be concerned about your reputation on the Internet. Things people say on the Net can make you or break you whether they are true or not.
Why is a company or brand’s reputation so important? It is because good reputation can bring in customers. Nobody wants to do business with a company with unreliable, questionable or unfriendly service.
Your reputation matters. Your brand’s reputation can make or break your business so manage customer complaints. Market research reveals that over 80% of customers use social media feedback about products and services. Protect your brand online.